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Next ReviewsJason A Thomas2023-06-10T20:15:14+0000They really put the fun back into going to the dentist. Highly recommend.Brian Long2023-05-23T13:43:33+0000Dr. Sabine and all the staff at Prime Family Dental are very friendly and knowledgeable. I would recommend them.SE Worklife2023-02-08T13:59:38+0000I would welcome the opportunity to provide a positive review seen here by other customers. I can see how people love... the hygienist. She is fantastic and has such a great attitude. However, the front desk lady and the doctor, Sabine Schtakleff could have been more representative of excellent customer service. Here is the story - my wife had a tooth pulled by this doctor over a year and a half ago. She needed a filling for one of her teeth and scheduled an appointment with this doctor's office. She shows up, checks in, and has the procedure; when checking out with the same front desk clerk, she pays the 500$ and then is introduced to a unique yearly program called the 2023 Prime Membership plan. You pay an annual fee, and you get the services mentioned - it's a great idea! It also provides 10% off of procedures not part of the plan. But wait, you just charged us 500$. Could we have used this on that procedure?NOPE. Sorry, I told you about this program after your procedure the same day, and second, you charged me 500.00. So what are we talking about, 50$, right? Okay, so we went in for cleaning three days after the filling, and I spoke to the front desk clerk. I inquired how come, my wife, was not presented with this program when she checked in three days ago? She said someone had made a mistake! - Ahh.. wait a minute, you are the person that checked her in - so it was you who made a mistake. So no issue yet, I figured I would l talk to the dentist, and clearly, the front clerk warned her about this situation. She was very defensive and continued to talk in circles about,"Oh, we don't go back and correct bills from the past ", But wait, this was the exact second after I was charged. This sound like a horrible business practice. I finally had to stop her from circling around and around. She was under the impression that we just got this paper advertisement today and not three days ago. I get it. If it was after she left the office and a month later was introduced to this plan, then of course! But that is not the situation. What should have happened three days earlier was this - "Hey, you know we have this new program, and if you sign up today, we can give you 10% off today's procedure and future procedures. So you should consider it since you do not have insurance." So I finally say, you won't credit me 50.00 and run the risk of losing a customer. YEP! she started with the circle BS, and I finally said to my wife - okay, what do you want to do. So she got out of the chair, and we walked out, taking our paperwork. Now here is the business thing! All she had to do was say - oh, okay, I didn't realize you were not offered this when you checked in. I would be happy to credit you the 50.00, and we can be a long-lasting relationship. But NO! So sad to see professionals need more business sense regarding customer satisfaction. The big kicker is that when talking to the hygienist, we discussed the possibilities of two implants, and I know those are about 5K each. Your loss, intelligent business person! Good Job!read moreDan Dennison2021-11-18T17:51:12+0000I am always satisfied when I leave here and the staff is terrific and fun to be around.Bonnie Corbin2020-09-12T14:30:50+0000This practice has the most amazing staff! They go above and beyond to make sure patients are safe, comfortable and well... cared for!! Thanks to all of you!!read moreErika Kimbrell2019-11-15T16:35:45+0000I just had the most wonderful experience at Prime Family Dental. Dr. Schtakleff is very knowledgeable and caring. She... listened carefully to all my questions and concerns. My dental hygienist helped me feel relaxed and comfortable, and she was very thorough. Everything went smoothly. The lady at the front desk was friendly, and I did not have to wait. I couldn't have asked for a better experience!read moreCarol Koester Thomas2019-06-30T12:51:32+0000While visiting Apex NC from Ohio , I chipped my front tooth. I called Prime Dental and I was able to get In the next... day. Having worked In the dental field for 35 years I am going to be let’s just say be “observant” . I LOVED this office. They were kind, professional, and did an awesome repair. I HIGHLY recommend this dental office. (And the place is absolutely spotless !!). Can I give them more than 5 stars 😀read morePat Ward2016-10-18T16:59:57+0000I highly recommend Dr Schtakleff - a very gentle, but thorough touch, all the latest technology to easily allow you to... see and understand exactly what she's doing and why, and no attempt to upsell on additional services. Prompt service, friendly staff and easy to get to!read moreKim O'Hara2018-03-22T18:22:34+0000Dr. S and her staff are so friendly and great at letting know you know what to expect, as well as explaining things.... The office has all the latest equipment and scheduling was super easy. They make going to the dentist a pleasant experience.read more
Prime Family Dental | Best Smile in Apex, NC
Best Smile in Apex, NC
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